Last updated: January 20th 2026
At Frisky Goat Ranch, we take pride in the quality of our products and animals. Please review our policy carefully before making a purchase.
Due to the nature of our products, we do not accept returns or offer refunds on physical goods once an order has been placed.
However, if you receive an item that is defective or damaged due to a manufacturing issue, we are happy to offer a replacement.
The issue must be reported within 7 days of delivery
Clear photos and a description of the defect may be required
Replacement items will be sent once the issue is verified
We do not offer refunds or replacements for:
Normal wear and tear
Damage caused by misuse or improper handling
Items damaged after delivery
Animals, including dogs and livestock, are not covered by this return or refund policy.
All animal sales are governed by their individual purchase agreements or contracts, which outline health guarantees, responsibilities, and terms specific to that animal. Please refer to your signed contract for details.
We ship orders via USPS with tracking provided when available.
Once an order is marked delivered by the carrier, responsibility for the package transfers to the customer.
This includes, but is not limited to:
Packages left unattended at delivery locations
Theft or loss due to porch piracy
Delivery issues related to incorrect or incomplete addresses provided at checkout
We strongly recommend:
Using a secure delivery location
Monitoring tracking information
Selecting local pickup when available if package security is a concern
If a package is lost or damaged in transit before delivery, we will assist with filing a carrier claim when applicable.
For orders selected as local pickup, customers will be notified by email when their order is ready. Pickup details and timing will be provided at that time.
If you believe your item arrived defective or have questions about this policy, please contact us at:
This policy may be updated from time to time. Any changes will be reflected on this page with an updated revision date.
